What happens if we do not collect your personal information?
If you don’t provide us with all the personal information we request, we may not be able to provide pathology services to your animal under your care. We aim to only collect as much personal information from you as we need to provide you with services and to allow us to obtain payment for those services.
Do we transfer personal information overseas?
We may disclose your personal information to wholly owned subsidiaries of our parent company, Healius Ltd, or to third parties, which are based in India, and the Philippines. These companies provide billing, payment and other administrative services, data-entry and data analytics services to us. There are also some limited tests performed by reference laboratories in the UK, the USA and Canada. We take reasonable steps to ensure that these companies do not breach the requirements of the Privacy Act 1988 (Cth) and other State and Territory legislation that may be applicable.
Can you access your personal information we hold?
You may request access to the personal information we hold about you. You can also request that corrections be made to it. We will respond to your request within a reasonable time. However, please note that generally our reports contain the details of the animal only and not the owners of that animal. In relation to those documents, we will only release a copy to you with the permission of the referring veterinarian.
In the case where we do hold personal information about you, there are some circumstances where we are not required to give you access to or correct your personal information. We will normally give you a written notice setting out our reasons for not complying with your request and informing you of how you can complain about our refusal.
There is no fee for requesting access to your personal information or for us to make corrections. However, we may charge a fee for our costs involved in collating and providing you with access to any personal information. If charged, that fee is payable before access is given.
What to do if you would like to make a complaint about a breach of the Australian Privacy Principles
If you have any concerns about how we handle your personal information or you wish to make a complaint on the basis that we have breached the Australian Privacy Principles prescribed by the Privacy Act 1988 (Cth), please contact us. If you would like to make a complaint, you will need to send us a written complaint (see details below).
We will endeavour to respond to your complaint within a reasonable time after it is made.
How to contact us
You can contact our Privacy Officer in the following ways: